Grace period for motor vehicle renewals affected by COVID-19 lockdown period still applies
20 May 2020
Motorists who were meant to renew their motor vehicle licences in March, April and May but have been unable to do so directly because of the COVID-19 lockdown measures, are advised that a grace period is still in effect.
Motor vehicle licence registration offices remain closed and will be opened in a phased manner in accordance with national COVID-19 health and safety regulations. The City of Cape Town will take its guidance from the Western Cape Government and National authorities. However, much work is being done to ensure offices can be opened safely to members of the public and staff as soon as possible.
‘We are looking at a staggered opening of our motor vehicle registration offices in particular from next month when all applicable measures are in place to ensure the safety of members of the public and of City staff and when full access to the National Traffic Information System has been gained.
‘As for City revenue and cash offices, some will be opening soon with the necessary precautions in place, but this would of course exclude motor vehicle services. The City will communicate ahead of the opening of particular offices as timeously as possible. The City still has a range of online services available and we encourage customers to continue to make use of all remote offerings as far as possible to stay home and stay safe rather than venture out unnecessarily,’ said the City’s Executive Deputy Mayor and Mayoral Committee Member for Finance, Alderman Ian Neilson.
Lockdown-related grace periods apply to:
- driving licences applications and renewals
- learner’s licences
- temporary permits
- professional driving permits (PrDPs)
- roadworthy certificates
- the registering and licensing of a motor vehicle, as well as annual renewal
In addition, the validity period for the renewal of a motor trade number licence is extended for a further six months after the Level 5 or Level 4 lockdown has ended.
Cash offices
Staggered opening of revenue/cash offices for municipal account services
| Opening date | Area | Opening and closing times | Services available |
| 21 May 2020 | Strand Municipal Office | 21 and 22 May opening: 08:30 to 15:30
From 25 May this office will be open from 08:00 | Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications |
| 21 May 2020 | Plumstead Municipal Office | Weekdays: 08:00 to 15:30
Saturdays: 08:00 to 11:00 | Municipal account payments
Payment arrangements
Indigent applications
Rates rebates applications |
Register on e-Services
The City’s e-Services platform allows customers to:
- submit water/electricity readings
- pay accounts online
- view current account and account history
- apply to receive accounts via email
- log service requests
To register for e-Services visit: online e-services portal
Use online services
For invoices and account payments:
Customers may still request an invoice via email to copy.invoice@capetown.gov.za or register on e-Services.
For account payments:
- Online: www.Easypay.co.za or www.payCity.co.za
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
- e-Services: Use the City’s online e-services portal
- ATM: contact your bank to add the City as an ATM beneficiary
For COVID-19 financial relief offerings including payment arrangements if a customer’s account has gone into arrears please visit www.capetown.gov.za/coronavirus for more information.
End
Published by:
City of Cape Town, Media Office
